Why (BR)EA (XIT) might not be the right approach for IT

Personally I do not think that (BR)EA (xit) is the right approach. I put out deliver business value with IT accompanied with hands on blu prints that you can find @ https://flevy.com/author/mpalmgre/road-maps-15 Tom Graves have done some good work. ITIL is moving in the right direction so is COBIT and the TOGAF community with IT4IT that I have addressed in a previous post @ https://deliverbusinessvaluewithit.com/2016/05/17/bi-modal-it-that-is-how-do-we-support-rapidly-emerging-business-needs-and-keep-the-lights-on/ gives a good frame. I personally believe that a more service based approach is needed that is rather than to try to map all processes we need for focus on key processes and emerging business critical processes that deliver value for the business.

Why (BR)EA (XIT) might not be the right approach for IT

Bi Modal IT – that is how do we support rapidly emerging Business Needs and keep the lights on.

We have over the last couple of months seen a raging debate of the practicability and pertinence or non pertinence of a bimodal IT Business Model with the objective to support rapidly emerging Business Needs and keep the lights on.

 
Bottom line is that we need to keep IT running to address “Business as usual” that is update ERP, CRM, Financial Applications but also attend to business needs as well as address new emerging business opportunities.
 
Lack of visibility, trying to figure out if applications run, are optimised and and hit the ground running full on “Digital” and mobile that is customer facing but also where internal apps deliver an optimised customer experience has emerged as a priority.
Within the frame of an internal, hybrid and or external cloud, are IT responsible for the IT infrastructure only or also that the applications are up and running and the overall cloud operation optimised “as a service”?
 
 
In order to address bi modal IT we have opted for the following approach where we work with some of the worlds most innovative, largest and most prestigious companies:
 
 
Service brokerage including cloud services. How do you address business, IT and cloud services where  we have delivered a number of projects where we have leveraged a best in class front end for complex Business / IT services where existing solutions have demonstrated teething problems notably within the frame for a shared service centre where we have leveraged best in class IT ticketing back ends such as Service Now, BMC Remedy, HP Service Manager with best best in class service reporting and Digital & Application Performance Management.
I believe that this IT4IT intervention “How to run a professional IT shop” by Rob Akershoek resumes the perimeter covered well and so does his much appreciated intervention for the open group on IT4IT https://youtu.be/ekW24s1t2v8 :
 
How do we: 
–  Maintain and publish a unified service catalogue
– Provide a self service portal for consumers to request IT services
– Maintain subscriptions and access rights
– Streamline and automate the end-to-end request fulfillment process; and orchestrate delivery across multiple internal and external service providers
– Monitor actual consumption and cost
– Provide showback and chargeback to influence consumption
– Automatically update and maintain the CMDB and subscription administration
 
Key related ITIL processes to the Request to Fulfill IT Value Stream:  
– Service catalogue management
– Request Fulfillment
– Access Management
– Release and Deployment management
– Change management
– Capacity management
– Supplier management
– Service asset & configuration management
– Financial management for IT
 
Key related concepts:  
– IT4IT Reference Architecture
– Continuous delivery (CD)
– Request fulfillment (ITIL)
– Identity and access management
– DevOps
Do drop me a line @ martin.palmgren@communicatethecompany.com would you like to understand how we have delivered best in class service brokerage for some of the worlds most prestigious and innovative companies.
Cheers Martin


A recognized thought leader please find my contribution @   www.deliverbusinessvaluewithit.com affiliated with the book by the same name that you can find @ https://flevy.com/browse/business-document/deliver-business-value-with-it-design-build-and-run-effective-it-strategy-execution-to-business-needs-294  together with specific roadmaps to hit “the road running” with a best in class blue print leveraged in a number of spin offs and strategic road maps based on work that I have performed for clients that would include well know fortune 50 to 500 @ https://flevy.com/browse/business-document/design-build-and-run-an-effective-it-service-strategy-to-business-needs-279

 

Bi Modal IT – that is how do we support rapidly emerging Business Needs and keep the lights on.

Are you driving your SAP, Application and even Cloud landscape from the backseat or even the trunk (that is black box)?

SAP sit as the backbone for the upper part of the worlds largest organizations yet most CIO’ pilot their SAP performance in a “black box” that is they have no idea of how the software performs, which modules works and in they “talk to each other” (connection) as well as to applications that are not a part of the SAP landscape until users indicate that this is not the case.

If you are moving for an internal hybrid cloud the ability to not only provision private / Amazon AWS private cloud the provisioning of WM’s is critical but you also need to be able to tell if applications are up and running and “talk to each other” as they should.

How can you provide and end to end service to the business unless you have a firm handle of the driving wheel and a dash board that demonstrates performance in realtime that you can pull up on your smartphone in the middle of the night as needed and share reporting with the business side in seconds, have incidents reports as well as alerts sent to the person responsible via mail / sms in real time so that they can intervene in a timely manner that is within minutes after an application or “connection” goes down?

If you are a CIO / IT / Business executive and tired of driving your SAP, Application and even Cloud landscape from the backseat or even the trunk (that is black box) drop me a line @ martin.palmgren@communicatethecompany.com .

Cheers Martin

Are you driving your SAP, Application and even Cloud landscape from the backseat or even the trunk (that is black box)?

From 360 million to 43,6 billion transactions in 3 years! Is Mobile to Mainframe killing your IT budget?

THE SITUATION – Mobile growth drives costly Mainframe expansion!

Key fact:  From 360 million to 43,6 billion transactions in 3 years! On average, every logon from a mobile device initiates 15 transactions on the mainframe. What is the potential impact of this increased workload?

THE OPPORTUNITY – What savings can IBM’s Mobile Workload Pricing offer?

It is not just about cost but about predictability. Capacity planners have been extremely accurate in the past but now we are hearing companies upgrade only to find that 6 months later there is a need to upgrade again.

This is both disruptive and costly.

THE CHALLENGE– how to leverage IBM’s Mobile Pricing?

IBM has introduced a new Mobile Workload Pricing to enable businesses to target mobile transaction running on the mainframe at 60% reduced cost!

However there is a bit more to this….there remains a key question: 

How do you separate the mobile workload from the rest and how does Mobile Workload Pricing work? – We will calculate the 4-hour rolling average of the reported mobile transaction general purpose processor time consumed by the Mobile Workload Pricing Defining Programs and subtract 60% of those values from the traditional sub-capacity MSUs for all sub-capacity eligible programs running in the same LPAR(s) as the mobile workloads, on an hour-by-hour basis, per LPAR. The program values for the same hour are summed across all of the LPARs in which the program runs to create an adjusted sub-capacity value for the program, for the given machine, for each hour.’

THE SOLUTION:

Step 1 : Discovery – you will need to trace your mobile activity and find out which programs will be eligible to be included in the list that IBM approves.

Step 2 : Monitoring – you will need to trace every transaction in the 4 hour period to show exactly what workload is hitting each LPAR and CICS region

Step 3 : Reporting – once a month you will have to submit a report to IBM which takes into account the eligible workload that can be discounted

Combine:

  • Resident agent monitoring for the mobile device, distributed application tiers and into the CICS and IMS on the mainframe.
  • Patented 24×7 always on transaction tracing and accounting in production with consolidated Mainframe Mobile Workload Tracker dashboards.

Drop me a line @ martin.palmgren@communicatethecompany.com if Mobile to Mainframe is killing your IT budget and you want to address this.

Cheers Martin

From 360 million to 43,6 billion transactions in 3 years! Is Mobile to Mainframe killing your IT budget?

Now that we have a best in class ITSM tool set in place how do we demonstrate success?

To deliver business value with IT it is imperative to effectively measure and demonstrate IT performance via Business Value Dashboards (BVD). The provider that we have leveraged has earned top honors in Gartner’s Infrastructure and Operations Business Value Dashboards Critical Capabilities report with Best of Breed Business Intelligence for ITSM to prove and demonstrate IT performance and value with:

  • Over 2,000 metrics and KPIs pre-built for eleven process areas for IT Management aligned with ITIL/ITSM
  • Native cubes for ServiceNow, BMC Remedy, HP Service Manager, SolarWinds and more
  • A suite of BI applications that run entirely on the Microsoft BI stack using open industry standards (XML/A)
  • Seamless native integration with SharePoint, Office and Windows Integrated Authentication
  • Delivered on-premises or via SaaS (Amazon EC2)
  • Native multi-dimensional architecture
  • Both real-time (SQL) and large volume queries (MDX)– without coding

Clients include ExxonMobil, HCA, Novartis, Cox Enterprises, Novant Health, Lockheed Martin, and General Dynamics, to name just a few.

Drop me a line would you like to learn more @ martin.palmgren@communicatethecompany.com or hit the return button on this email.

Cheers Martin

Now that we have a best in class ITSM tool set in place how do we demonstrate success?

Have you started to draft on how to update your IT strategy for this autumn?

The challenges met by CIO’s and the IT department are more present than ever. That said the value equation of “How do we deliver value for the business remains” would the IT strategy be driven by the COO, CIO, CDO or CMO.

I have over the last year had an excellent return on “Deliver Business Value with IT” and would like to give those that have not yet had the opportunity to discover the book a “Summer special” 50% off if you buy the copy with Smashwords https://www.smashwords.com/books/view/290604 promotional code PV74X

WHAT THE REVIEWERS SAID: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers. The perspective that Martin spells out permits an overview of how to leverage existing frameworks but also to effectively support the execution of an IT Strategy aligned with the Business Strategy.”

“The focus that Martin takes in the “Deliver Business Value with IT” series will help in tackling the seven main non-technical challenges any CIO or other senior IT business leaders will face:

1. How and what should I communicate to whom in what way?
2. What to think of when it comes to competences needed to provide my IT services? 3. How to provide the best value at the best cost?
4. What to think of when ensuring efficient and effective delivery of projects?
5. How to establish a sourcing strategy and determining how to manage your vendors?
6. What are the best practices for managing my operations, and what to think of?
7. How can I best scan for and analyze emerging technologies?

Have you started to draft on how to update your IT strategy for this autumn?

Do you want to leverage business value with IT?

This bundle contains a full perspective spelled out in a storyboard format and is the perfect toolkit for the experienced or novice CIO, CTO, IT Executive, Enterprise Architect.

The blue prints have and can be used to transform the IT Value proposition and have been used across the globe.

WHAT BUYERS HAVE SAID: “I would like to take the opportunity to thank you for all your inspiring ideas, sources of information and thoughts. Makes much value for me – as I feel confident using it as references and sources of inspiration and validation.” Experienced Enterprise Architect with 10+ years experience in a Big 5 context

WHAT THE REVIEWERS SAID: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers. The perspective that Martin spells out permits an overview of how to leverage existing frameworks but also to effectively support the execution of an IT Strategy aligned with the Business Strategy.”

“The focus that Martin takes in the “Deliver Business Value with IT” series will help in tackling the seven main non-technical challenges any CIO or other senior IT business leaders will face:

  1. How and what should I communicate to whom in what way?
  2. What to think of when it comes to competences needed to provide my IT services?
  3. How to provide the best value at the best cost?
  4. What to think of when ensuring efficient and effective delivery of projects?
  5. How to establish a sourcing strategy and determining how to manage your vendors?
  6. What are the best practices for managing my operations, and what to think of?
  7. How can I best scan for and analyze emerging technologies?

Please find the document @ https://flevy.com/browse/bundle/end-to-end-it-roadmap-1438

Do you want to leverage business value with IT?