How to survive – Outsourcing Australian IT and Finance Jobs

Answer to Ron C. question @ How to survive – Outsourcing Australian IT and Finance Jobs

 Business System Improvement Manager at The Mayo Group, Sydney (part time)

Over the past few years I have seen many traditional support service leadership roles become out sourced to foreign companies or hybrid (Local / Foreign) companies.

If cost is perceived to be one of the key elements of a business being competative in a an environment of slow economic growth how do Finance and IT professionals provide value back to the business and therefore be seen as an essential part of business growth rather than a cost centre?

Answer: Hi Ron, I assume that this is a question. In some (extreme) cases the executive management have the impression to throw money out of the window or in to the chimney and most of the time with little or no perceived result. The reaction is then to (and this is often encouraged by some of the large consulting groups that run outsourced service centers) to get rid of the problem to have a minimum level of at least established SLA’s, OLA’s and a “burn rate” ceiling.

If we look at some of the large outsourcing deals such as Siemens IT cost was spiraling out of hand. That is the “burn rate” had become unacceptable.From a business perspective it all boils down to a make or buy decision that is this a strategic capability in which case we can accept a somewhat higher cost, do we do this well, is the cost acceptable or at least defendable, do we get value to cost, if no let someone else do it that is buy.

This is also a logic that the CIO office will need to adapt.

Step 1) If cost is a major argument you need to understand the current cost of the IT services that you deliver as IT department. You also need to set SLA’s, and OLA’s for current services and demonstrate that you meet set objectives.

Step 2) Get your IT business model and value proposition right. Understand what the business expect (In some case the best thing to do would be to bring in a business executive. SAAB Defence have done this with excellent result). Understand how to build a delivery model that would meet these expectations. “Deliver Business Value with IT” ( that you can find @ Smashwords  https://www.smashwords.com/books/view/290604 @ Amazon http://www.amazon.com/dp/B00FOQ6T46) will give you the opportunity to ask the right question and to start to build a dialogue with the business and start to deliver to their expectations.).

Step 3) Most IT and business projects that fail do so due to the lack of formalised processes. Process Industrialisation tools (I currently work with a client where we investigate the opportunity to use sales force platform) to rapidly spell out the process, industrialise the work flow, have the client validate the result by the end of the day and have it up and running the day after where the process is tied together end to end the tool drives the process pulls and push data in to the underlying systems and validation are done via email in the platform and operated on any device (and that would of course include mobile).

That is as your innovation, marketing,  HR, Finance, IT department or the business line needs to set up a project you can provide them with the necessary access to information within the different systems within hours or days rather than months or years at a reasonable cost with a cost as you consume business model.

This should give you a head start in the right direction cheers martin

COMMENTS:

How to survive – Outsourcing Australian IT and Finance Jobs
I do agree with Martin. Very often, senior executives focus on the x% of revenue that they see in their budget spend line for “IT” or “Data Processing” as they perceive the cost being out of balance with the value they get in return. First, it is essential to make the big spending number more transparent, to show what the budget is spent for (Run, Build, Infrastructure, Busines Systems, etc). Slice it in a way that makes sense to the senior leadership team. No senior team member, including yourself will be happy if they find that 80%+ of the cost is just spent to maintain what is already there… A look at the global mix of resources and associated cost might be in order. To “run” IT, the CEO expectation will always be “cheaper, faster, and more scalable”. It has become increasingly difficult to compete against outsourced models for certain areas of “run” IT. The mere scalability of third parties which lowers their cost is a tough match for “internal” IT. Regardless how, if you can scale on that “run” side of the IT spend, you will stand a much better chance to improve the justification and business case for the “build” side of IT. Still it is crucial to understand the key areas where IT can really make a difference, and help the senior leadership team (and ultimately the entire company) to be more successful with their key value driving strategies.
By Armin Osterholzer
How to survive – Outsourcing Australian IT and Finance Jobs
Thanks for your feedback,I agree with Martin’s moment.
“Most IT and business projects that fail do so due to the lack of formalised processes.”
Additionally, they need business buy in and commitment which all part of the change process. Without the buy in and commitment they will also fail.

All of my successful projects come from formalised processes and business buy in.
(primarily based on PMBOK and ITIL)

To some extent, Business applications and IT are becoming a commodity you can pick up from a shopping trolley. For example, Sales force and Xero.

So where is the Value to the business? The Role of CIO and Architects appears to be shifting from servers and infrastructure to Innovation, business improvement and partnership. The business can still own the applications and improvements however we can facilitate the change through providing experience, formalised processes and overall business knowledge.
If the business believe they own the outcomes, they will be accountable and will work hard to ensure the success of the project. In some cases my role in the process is to act as the Traffic Cop. This ensures everyone gets can where they need to go without crashing into one another.

By Ron C. Le Mesurier MBA, Prince2 & ITIL
How to survive – Outsourcing Australian IT and Finance Jobs
Outsourcing is the hidden cost

Another observation I have seen with Outsourcing is the hidden cost. When the technology functions are outsourced the business units have more say on plug and play options. They tend to go off and get off the shelf applications to meet specific business needs. And yes, it does meet their needs but how does the solution interact with other business functions. In some cases a stand alone system can add additional costs and risks by creating silos of applications and information. In other cases it can create more work down the chain. The business units may not have the experience and training to correctly assess the overall impact on the business as well understanding the technical aspects such as DR, Scalability, security, integration and sustainability. Once the application is implemented a business resource takes over the support of the application where in the past this was managed by application support specialists who were an IT/Finance cost and shared their time over multiple applications. When the business units start supporting the silos of applications there is a hidden opportunity cost as those resources are spending less time with their core function. So how can you measure the real costs and benefits when they are capital and operational costs are hidden in the business functions. For example, are these costs a cost of sales or an overhead expense.

As an IT and business improvement professional I believe it is essential to capture and measure all benefits and costs as well as the impact on the overall business. Also it is important to prioritise all initiatives as they can be a disruptive influence on all departments and distract the business units from their key objectives.

By Ron C. Le Mesurier MBA, Prince2 & ITIL


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How to survive – Outsourcing Australian IT and Finance Jobs

Are salesforce putting innovation back in to IT?

The upper part of the clients that I speak to feel that there is a lack of actionable articles and publications that help to bridge the gap between the execution of the business strategy, business objectives and how IT can be used to support the latter to deliver business value. This is also the reason why I decided to put forward an execution centric material that has for objective to if not entirely bridge the gap between IT and the business provide Business and IT Decision makers the necessary common language to move forward in the same direction (pointing fingers is rarely productive).

Please find: (IT) Innovation Unleashed: Deliver Business Value with IT! – Design, Build and Run Effective IT Strategy execution to business needs

http://www.amazon.com/IT-Innovation-Unleashed-Effective-execution-ebook/dp/B00GJVDMZO/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/375887 ) (PDF format @ Flevy  )

(IT) Innovation Unleashed will demonstrate how to cover both the “IT Business Model” that is how well do we provide IT services as well as the “Business (IT) Value Proposition” that is how well do we support the needs of the business. I will also make an exception and point towards technological solutions that will enable the CIO, IT Department to get on top of things and to meet the needs of the business, now! Recent business and IT undustrialisation solutions have demonstrate the capability to provide the lever to “pull” the Business and IT landscape together and in particular salesforce platform that industiralise business and IT processes and for the sales and marketing team included.

The execution of the defined business strategy is often a mystery (missing link) both on the Business and the IT side. The truth is that regardless of how well the executive team draws out the strategy in the boardroom the bottom line is that the business initiatives that were supported by clients succeeds, those not supported by clients (that do not get it) fail and disappear.

The CIO and IT department hence needs to support the run of the current business activities as well as new emerging initiatives that will eventually form the business strategy. The cloud (internal or external) would be particularly well placed to develop new services that can then be institutionalised as the success of the initiative is confirmed.

The CIO and IT Department that sit around and wait for the Business Strategy to be formalised to build an IT strategy and vision might not make the 18 months magic mark. The IT Bottom line is that the IT Strategy should support business objectives, with new technology as needed as the IT department delivers effective IT Services and innovative technology solutions to improve competitiveness, demonstrated and articulated.

In order for the CIO and the IT Department to position as premium provider of IT services and focus on value to cost we need to understand the Business (IT) Strategy and how the IT department can deliver effectively to business objectives, that is to deliver business value with IT:

–       What is the Business’s strategy and plans?

–       What is the current business model that IT has to support?

–       Where could IT make a significant impact on the business?

–       Are there any further opportunities to use IT?

–       How can we leverage IT in a “Time to Market”, “Cost Effectiveness”, “Cycle Time” perspective?

 

Please find more articles @  https://deliverbusinessvaluewithit.com/

Are salesforce putting innovation back in to IT?

Does your Enterprise Architecture initiative not meet stakeholder expectations?

It is critical to articulate the execution of the Business and subsequently the IT Strategy in to a Business  and IT Architecture. The objective of TOGAF is to help IT leaders provide a business view of the IT departments ability to create value and support enterprise goals through effective IT processes and build process capability.

Yet most TOGAF practitioners find it difficult to understand, articulate and demonstrate the business value of an end-to-end or partial Enterprise Architecture investment and more “Frame work” compliance in a setting where most Business Executives would claim an increased focus on the needs of the business (see Why the CMO should not (at least for the moment) replace the CIO @ https://deliverbusinessvaluewithit.com/2013/09/03/why-the-cmo-should-not-at-least-for-the-moment-replace-the-cio/ ).

The TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! series is a reply to “How do we put the IT Strategy in place” and how do we communicate effectively with our stakeholders and provides a number of techniques and tools to understand how to meet stakeholder expectations where TOGAF can be used to demonstrate how to consolidate the service strategy (Design, Build, Run).

A demonstration that would cover both the “IT Business Model” that is how well do we provide IT services as well as the “Business (IT) Value Proposition” that is how well do we support the needs of the business.

Please find TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – Design, Build and Run Effective IT Strategy execution to business needs @  http://www.amazon.com/dp/B00GB5MGTQ

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373399 ) (PDF format @ Flevy  )

The upper part of the clients that I speak to feel that there is a lack of actionable articles and publications that help to bridge the gap between the execution of the business strategy, business objectives and how IT can be used to support the latter to deliver business value. This is also the reason why I decided to put forward an execution centric material that has for objective to if not entirely bridge the gap between IT and the business provide Business and IT Decision makers the necessary common language to move forward in the same direction (pointing fingers is rarely productive).

The execution of the defined business strategy is often a mystery (missing link) both on the Business and the IT side. The truth is that regardless of how well the executive team draws out the strategy in the boardroom the bottom line is that the business initiatives that were supported by clients succeeds, those not supported by clients (that do not get it) fail and disappear.

The CIO and IT department hence needs to support the run of the current business activities as well as new emerging initiatives that will eventually form the business strategy. The cloud (internal or external) would be particularly well placed to develop new services that can then be institutionalised as the success of the initiative is confirmed.

The CIO and IT Department that sit around and wait for the Business Strategy to be formalised to build an IT strategy and vision might not make the 18 months magic mark. The IT Bottom line is that the IT Strategy should support business objectives, with new technology as needed as the IT department delivers effective IT Services and innovative technology solutions to improve competitiveness, demonstrated and articulated.

In order for the CIO and the IT Department to position as premium provider of IT services and focus on value to cost we need to understand the Business (IT) Strategy and how the IT department can deliver effectively to business objectives, that is to deliver business value with IT:

–       What is the Business’s strategy and plans?

–       What is the current business model that IT has to support?

–       Where could IT make a significant impact on the business?

–       Are there any further opportunities to use IT?

–       How can we leverage IT in a “Time to Market”, “Cost Effectiveness”, “Cycle Time” perspective?

Find also the following breakouts: “TOGAF Unlocked: Deliver Business Value with IT! – Get your Cloud Strategy Right! @ http://www.amazon.com/TOGAF-Unlocked-missing-pieces-Business-ebook/dp/B00GB5M9HU/

(multi reader format @ Smashwords   ) (PDF format @ Flevy )

TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – Leverage Business Strategy Execution with IT @ http://www.amazon.com/TOGAF-Unlocked-missing-pieces-Execution-ebook/dp/B00GB5M07E/

(multi reader format @ Smashwords   ) (PDF format @ Flevy )

TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – Logics for IT Sourcing (Internal, Shared service center, Out, Cloud)” @  http://www.amazon.com/TOGAF-Unlocked-missing-pieces-Business-ebook/dp/B00GB5M27W/

(multi reader format @ Smashwords   ) (PDF format @ Flevy )

TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – Design: Spell out IT Activities from a demand and supplier side @  http://www.amazon.com/TOGAF-Unlocked-missing-pieces-Activities-ebook/dp/B00GAZPEBE/

(multi reader format @ Smashwords   ) (PDF format @ Flevys )

TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – Build: – Set IT processes and key performance indicators @ http://www.amazon.com/TOGAF-Unlocked-missing-pieces-performance-ebook/dp/B00GB5CM9A/

(multi reader format @ Smashwords   ) (PDF format @ Flevy )

TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – Run – Aligned to described ITIL activities and processes with a Service Strategy @  http://www.amazon.com/dp/B00GB5MOG6

(multi reader format @ Smashwords   ) (PDF format @ Flevy )

As well as focus on “How to build a CIO Office to deliver effective IT services and meet stakeholder expectations” that is published on a stand alone basis   

TOGAF Unlocked (the missing pieces): Deliver Business Value with IT! – How to build a CIO Office to deliver effective IT services and meet stakeholder expectations @

http://www.amazon.com/TOGAF-Unlocked-missing-pieces-expectations-ebook/dp/B00GB5MLLO/

(multi reader format @ Smashwords   ) (PDF format @ Flevy )

Source https://deliverbusinessvaluewithit.com/

Does your Enterprise Architecture initiative not meet stakeholder expectations?

Does your ISO 38500 initiative not meet stakeholder expectations?

It is critical to articulate the execution of the Business and subsequently the IT Strategy in to a service strategy. The objective of ISO 38 500 is to help IT leaders provide a business view of the IT departments ability to create value and support enterprise goals through effective IT processes and build process capability.

Yet most ISO 38 500 practitioners find it difficult to understand, articulate and demonstrate the business value of an end-to-end or partial ISO 38 500 investment and more “Frame work” compliance in a setting where most Business Executives would claim an increased focus on the needs of the business (see Why the CMO should not (at least for the moment) replace the CIO @ https://deliverbusinessvaluewithit.com/2013/09/03/why-the-cmo-should-not-at-least-for-the-moment-replace-the-cio/ ).

The ISO 38 500 Unlocked (the missing pieces): Deliver Business Value with IT! series is a reply to “How do we put the IT Strategy in place” and how do we communicate effectively with our stakeholders and provides a number of techniques and tools to understand how to meet stakeholder expectations where ISO 38 500 can be used to demonstrate how to consolidate the service strategy (Design, Build, Run).

A demonstration that would cover both the “IT Business Model” that is how well do we provide IT services as well as the “Business (IT) Value Proposition” that is how well do we support the needs of the business.

Please find ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – Design, Build and Run Effective IT Strategy execution tobusiness needs @ http://www.amazon.com/dp/B00GDEYJ5O

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373399 ) (PDF format @ Flevy  )

The upper part of the clients that I speak to feel that there is a lack of actionable articles and publications that help to bridge the gap between the execution of the business strategy, business objectives and how IT can be used to support the latter to deliver business value. This is also the reason why I decided to put forward an execution centric material that has for objective to if not entirely bridge the gap between IT and the business provide Business and IT Decision makers the necessary common language to move forward in the same direction (pointing fingers is rarely productive).

The execution of the defined business strategy is often a mystery (missing link) both on the Business and the IT side. The truth is that regardless of how well the executive team draws out the strategy in the boardroom the bottom line is that the business initiatives that were supported by clients succeeds, those not supported by clients (that do not get it) fail and disappear.

The CIO and IT department hence needs to support the run of the current business activities as well as new emerging initiatives that will eventually form the business strategy. The cloud (internal or external) would be particularly well placed to develop new services that can then be institutionalised as the success of the initiative is confirmed.

The CIO and IT Department that sit around and wait for the Business Strategy to be formalised to build an IT strategy and vision might not make the 18 months magic mark. The IT Bottom line is that the IT Strategy should support business objectives, with new technology as needed as the IT department delivers effective IT Services and innovative technology solutions to improve competitiveness, demonstrated and articulated.

In order for the CIO and the IT Department to position as premium provider of IT services and focus on value to cost we need to understand the Business (IT) Strategy and how the IT department can deliver effectively to business objectives, that is to deliver business value with IT:

–       What is the Business’s strategy and plans?

–       What is the current business model that IT has to support?

–       Where could IT make a significant impact on the business?

–       Are there any further opportunities to use IT?

–       How can we leverage IT in a “Time to Market”, “Cost Effectiveness”, “Cycle Time” perspective?

 

Find also the following breakouts: “ISO 38500 Unlocked: Deliver Business Value with IT! – Get your Cloud Strategy Right! @

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373403 ) (PDF format @ Flevy )

Story Board @ Get your cloud strategy right! @ https://flevy.com/browse/business-document/get-your-cloud-strategy-right-286

ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – Leverage Business Strategy Execution with IT @ http://www.amazon.com/ISO-38500-Unlocked-missing-pieces-ebook/dp/B00GDEYENG/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373407 ) (PDF format @ Flevy )

Story Board @ Leverage Business strategy execution with IT @ https://flevy.com/browse/business-document/leverage-business-strategy-execution-with-it-281

ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – Logics for IT Sourcing (Internal, Shared service center, Out, Cloud)” http://www.amazon.com/ISO-38500-Unlocked-missing-pieces-ebook/dp/B00GDEYJAY/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373411 ) (PDF format @ Flevy )

Story Board @ Logics for IT Sourcing (Internal, Shared service center, Out, Cloud) @https://flevy.com/browse/business-document/logics-for-it-sourcing-internal-shared-service-center-out-cloud-285

ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – Design: Spell out IT Activities from a demand and supplier side @ http://www.amazon.com/dp/B00GDDR6NM

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373422 ) (PDF format @ Flevys )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Design – Spell out IT Activities from a Demand and Supplier Side @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-design-spell-out-it-activities-from-a-demand-and-supplier-side-282

ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – Build: – Set IT processes and key performance indicators @ http://www.amazon.com/ISO-38500-Unlocked-missing-pieces-ebook/dp/B00GDQCH60/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373432 ) (PDF format @ Flevy )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Build – Set IT Processes and Key Performance Indicators @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-build-set-it-processes-and-key-performance-indicators-283

ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – Run – Aligned to described ITIL activities and processes with a Service Strategy @ http://www.amazon.com/ISO-38500-Unlocked-missing-pieces-ebook/dp/B00GDQCIYQ/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373441 ) (PDF format @ Flevy )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Run – Aligned to Described ITIL Activities and Processes @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-run-aligned-to-described-itil-activities-and-processes-284

As well as focus on “How to build a CIO Office to deliver effective IT services and meet stakeholder expectations” that is published on a stand alone basis   

ISO 38500 Unlocked (the missing pieces): Deliver Business Value with IT! – How to build a CIO Office to deliver effective IT services and meet stakeholder expectations @

http://www.amazon.com/ISO-38500-Unlocked-missing-pieces-ebook/dp/B00GDQC9FY/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/373443 ) (PDF format @ Flevy )

Story Board @ How to Build a CIO Office @ https://flevy.com/browse/business-document/how-to-build-a-cio-office-288

Does your ISO 38500 initiative not meet stakeholder expectations?

Does your ITIL initiative not meet stakeholder expectations?

It is critical to articulate the execution of the Business and subsequently the IT Strategy in to a service strategy. The objective of ITIL is to help IT leaders provide a business view of the IT departments ability to create value and support enterprise goals through effective IT processes and build process capability.

Yet most ITIL practitioners find it difficult to understand, articulate and demonstrate the business value of an end-to-end or partial ITIL investment and more “Frame work” compliance in a setting where most Business Executives would claim an increased focus on the needs of the business (see Why the CMO should not (at least for the moment) replace the CIO @ https://deliverbusinessvaluewithit.com/2013/09/03/why-the-cmo-should-not-at-least-for-the-moment-replace-the-cio/ ).

The ITIL Unlocked (the missing pieces): Deliver Business Value with IT! series is a reply to “How do we put the IT Strategy in place” and how do we communicate effectively with our stakeholders and provides a number of techniques and tools to understand how to meet stakeholder expectations where ITIL can be used to demonstrate how to consolidate the service strategy (Design, Build, Run).

A demonstration that would cover both the “IT Business Model” that is how well do we provide IT services as well as the “Business (IT) Value Proposition” that is how well do we support the needs of the business.

Please find ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – Design, Build and Run Effective IT Strategy execution to business needs @ http://www.amazon.com/dp/B00G8IPJU4

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371459 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-design-build-and-run-effective-it-strategy-execution-to-business-needs-405 )

The upper part of the clients that I speak to feel that there is a lack of actionable articles and publications that help to bridge the gap between the execution of the business strategy, business objectives and how IT can be used to support the latter to deliver business value. This is also the reason why I decided to put forward an execution centric material that has for objective to if not entirely bridge the gap between IT and the business provide Business and IT Decision makers the necessary common language to move forward in the same direction (pointing fingers is rarely productive).

The execution of the defined business strategy is often a mystery (missing link) both on the Business and the IT side. The truth is that regardless of how well the executive team draws out the strategy in the boardroom the bottom line is that the business initiatives that were supported by clients succeeds, those not supported by clients (that do not get it) fail and disappear.

The CIO and IT department hence needs to support the run of the current business activities as well as new emerging initiatives that will eventually form the business strategy. The cloud (internal or external) would be particularly well placed to develop new services that can then be institutionalised as the success of the initiative is confirmed.

The CIO and IT Department that sit around and wait for the Business Strategy to be formalised to build an IT strategy and vision might not make the 18 months magic mark. The IT Bottom line is that the IT Strategy should support business objectives, with new technology as needed as the IT department delivers effective IT Services and innovative technology solutions to improve competitiveness, demonstrated and articulated.

In order for the CIO and the IT Department to position as premium provider of IT services and focus on value to cost we need to understand the Business (IT) Strategy and how the IT department can deliver effectively to business objectives, that is to deliver business value with IT:

–       What is the Business’s strategy and plans?

–       What is the current business model that IT has to support?

–       Where could IT make a significant impact on the business?

–       Are there any further opportunities to use IT?

–       How can we leverage IT in a “Time to Market”, “Cost Effectiveness”, “Cycle Time” perspective?

 

Find also the following breakouts: “ITIL Unlocked: Deliver Business Value with IT! – Get your Cloud Strategy Right! @ http://www.amazon.com/ITIL-Unlocked-missing-pieces-Business-ebook/dp/B00G8W478U/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371469 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-get-your-cloud-strategy-right-406 )

Story Board @ Get your cloud strategy right! @ https://flevy.com/browse/business-document/get-your-cloud-strategy-right-286

 

ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – Leverage Business Strategy Execution with IT @ http://www.amazon.com/ITIL-Unlocked-missing-pieces-Execution-ebook/dp/B00G8W40GE

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371472 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-leverage-business-strategy-execution-with-it-407 )

Story Board @ Leverage Business strategy execution with IT @ https://flevy.com/browse/business-document/leverage-business-strategy-execution-with-it-281

 

ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – Logics for IT Sourcing (Internal, Shared service center, Out, Cloud)” http://www.amazon.com/ITIL-Unlocked-missing-pieces-Business-ebook/dp/B00G8W3SJ4/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371476 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-logics-for-it-sourcing-internal-shared-service-center-out-cloud-408 )

Story Board @ Logics for IT Sourcing (Internal, Shared service center, Out, Cloud) @https://flevy.com/browse/business-document/logics-for-it-sourcing-internal-shared-service-center-out-cloud-285

 

ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – Design: Spell out IT Activities from a demand and supplier side @ http://www.amazon.com/dp/B00G8JU91W

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371481 ) (PDF format @ Flevys https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-design-spell-out-it-activities-from-a-demand-and-supplier-side-409 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Design – Spell out IT Activities from a Demand and Supplier Side @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-design-spell-out-it-activities-from-a-demand-and-supplier-side-282

 

ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – Build: – Set IT processes and key performance indicators @ http://www.amazon.com/ITIL-Unlocked-missing-pieces-performance-ebook/dp/B00G8W45S2/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371482 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-build-set-it-processes-and-key-performance-indicators-410 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Build – Set IT Processes and Key Performance Indicators @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-build-set-it-processes-and-key-performance-indicators-283

 

ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – Run – Aligned to described ITIL activities and processes with a Service Strategy @ http://www.amazon.com/ITIL-Unlocked-missing-pieces-activities-ebook/dp/B00G8W40Z0/

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371529 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-run-aligned-to-described-itil-activities-and-processes-with-a-service-strategy-411 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Run – Aligned to Described ITIL Activities and Processes @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-run-aligned-to-described-itil-activities-and-processes-284

 

As well as focus on “How to build a CIO Office to deliver effective IT services and meet stakeholder expectations” that is published on a stand alone basis   

ITIL Unlocked (the missing pieces): Deliver Business Value with IT! – How to build a CIO Office to deliver effective IT services and meet stakeholder expectations @

http://www.amazon.com/ITIL-Unlocked-missing-pieces-expectations-ebook/dp/B00G8W3TVG

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371541 ) (PDF format @ Flevy https://flevy.com/browse/business-document/itil-unlocked-the-missing-pieces-deliver-business-value-with-it-how-to-build-a-cio-office-to-deliver-effective-it-services-and-meet-stakeholder-expectations-412 )

Story Board @ How to Build a CIO Office @ https://flevy.com/browse/business-document/how-to-build-a-cio-office-288

Does your ITIL initiative not meet stakeholder expectations?

Does your COBIT initiative not meet stakeholder expectations?

It is critical to build governance in to the execution of the Business and subsequently the IT Strategy. The objective of COBIT 5 is to help IT leaders provide a business view of the IT departments ability to create value and support enterprise goals through effective IT processes and build process capability and was developed by ISAACA to: – Develop process improvement, – Deliver value to the business, – Measure the achievement of current or projected business goals, – Benchmark and deliver consistent reporting, – Ensure organisational compliance.

Yet most COBIT 5 practitioners find it difficult to demonstrate the business value of a COBIT 5 investment and more compliance in a setting where most Business Executives would claim an increased focus on the needs of the business (see Why the CMO should not (at least for the moment) replace the CIO @ https://deliverbusinessvaluewithit.com/2013/09/03/why-the-cmo-should-not-at-least-for-the-moment-replace-the-cio/ ).

The COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! series is a reply to “How do we put the IT Strategy in place” and how do we communicate effectively with our stakeholders and provides a number of techniques and tools to understand how to meet stakeholder expectations where COBIT 5 can the be used to demonstrate how well this is done.

A demonstration that would cover both the “IT Business Model” that is how well do we provide IT services as well as the “Business (IT) Value Proposition” that is how well do we support the needs of the business (The overall logics are also available in a story board format @ https://flevy.com/browse/business-document/cobit-5-unlocked-333/ref=mpalmgre ).

Please find COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Design, Build and Run Effective IT Strategy execution to businessneeds @ http://www.amazon.com/dp/B00G85CDVU

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371144 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-design-build-and-run-effective-it-strategy-execution-to-business-needs-397 )

By ISACA request I would like to indicate that this publication and supporting material does not contain content from COBIT 5 but is an indication on how to leverage the framework to meet stakeholder expectations.

The upper part of the clients that I speak to feel that there is a lack of actionable articles and publications that help to bridge the gap between the execution of the business strategy, business objectives and how IT can be used to support the latter to deliver business value. This is also the reason why I decided to put forward an execution centric material that has for objective to if not entirely bridge the gap between IT and the business provide Business and IT Decision makers the necessary common language to move forward in the same direction (pointing fingers is rarely productive).

The execution of the defined business strategy is often a mystery (missing link) both on the Business and the IT side. The truth is that regardless of how well the executive team draws out the strategy in the boardroom the bottom line is that the business initiatives that were supported by clients succeeds, those not supported by clients (that do not get it) fail and disappear.

The CIO and IT department hence needs to support the run of the current business activities as well as new emerging initiatives that will eventually form the business strategy. The cloud (internal or external) would be particularly well placed to develop new services that can then be institutionalised as the success of the initiative is confirmed.

The CIO and IT Department that sit around and wait for the Business Strategy to be formalised to build an IT strategy and vision might not make the 18 months magic mark. The IT Bottom line is that the IT Strategy should support business objectives, with new technology as needed as the IT department delivers effective IT Services and innovative technology solutions to improve competitiveness, demonstrated and articulated.

In order for the CIO and the IT Department to position as premium provider of IT services and focus on value to cost we need to understand the Business (IT) Strategy and how the IT department can deliver effectively to business objectives, that is to deliver business value with IT:

–       What is the Business’s strategy and plans?

–       What is the current business model that IT has to support?

–       Where could IT make a significant impact on the business?

–       Are there any further opportunities to use IT?

–       How can we leverage IT in a “Time to Market”, “Cost Effectiveness”, “Cycle Time” perspective?

 

Find also the following breakouts: COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Get your Cloud Strategy Right! @ http://www.amazon.com/dp/B00FRM6VMC

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371146 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-get-your-cloud-strategy-right-398 )

Story Board @ Get your cloud strategy right! @ https://flevy.com/browse/business-document/get-your-cloud-strategy-right-286

 

COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Leverage Business Strategy Execution with IT @ http://www.amazon.com/dp/B00G85CSEM

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371147 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-leverage-business-strategy-execution-with-it-399 )

Story Board @ Leverage Business strategy execution with IT @ https://flevy.com/browse/business-document/leverage-business-strategy-execution-with-it-281

 

COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Logics for IT Sourcing (Internal, Shared service center, Out, Cloud) @ http://www.amazon.com/dp/B00G85D4DQ

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371149 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-logics-for-it-sourcing-internal-shared-service-center-out-cloud-400 )

Story Board @ Logics for IT Sourcing (Internal, Shared service center, Out, Cloud) @https://flevy.com/browse/business-document/logics-for-it-sourcing-internal-shared-service-center-out-cloud-285

 

COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Design: Spell out IT Activities from a demand and supplier side @ http://www.amazon.com/dp/B00G7O71BY

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371152 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-itdesign-spell-out-it-activities-from-a-demand-and-supplier-side-401 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Design – Spell out IT Activities from a Demand and Supplier Side @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-design-spell-out-it-activities-from-a-demand-and-supplier-side-282

 

COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Build: – Set IT processes and key performance indicators @ http://www.amazon.com/dp/B00G85CM3Y

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371156 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-build-set-it-processes-and-key-performance-indicators-402 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Build – Set IT Processes and Key Performance Indicators @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-build-set-it-processes-and-key-performance-indicators-283

 

COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – Run – Aligned to described ITIL activities and processes with a Service Strategy @ http://www.amazon.com/dp/B00G85D6V6

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371159 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-run-aligned-to-described-itil-activities-and-processes-with-a-service-strategy-403 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Run – Aligned to Described ITIL Activities and Processes @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-run-aligned-to-described-itil-activities-and-processes-284

 

As well as focus on “How to build a CIO Office to deliver effective IT services and meet stakeholder expectations” that is published on a stand alone basis   

COBIT 5 Unlocked (the missing pieces): Deliver Business Value with IT! – How to build a CIO Office to deliver effective IT services and meet stakeholder expectations @ http://www.amazon.com/dp/B00G85CZ4U

(multi reader format @ Smashwords https://www.smashwords.com/books/view/371162 ) (PDF format @ Flevy https://flevy.com/browse/business-document/cobit-5-unlocked-the-missing-pieces-deliver-business-value-with-it-how-to-build-a-cio-office-to-deliver-effective-it-services-and-meet-stakeholder-expectations-404 )

Story Board @ How to Build a CIO Office @ https://flevy.com/browse/business-document/how-to-build-a-cio-office-288

Does your COBIT initiative not meet stakeholder expectations?

Do you leverage the execution of your business strategy (Deliver Business Value) with IT ?

The upper part of the clients that I speak to feel that there is a lack of actionable articles and publications that help to bridge the gap between the execution of the business strategy, business objectives and how IT can be used to support the latter to deliver business value. This is also the reason why I decided to put forward an execution centric material that has for objective to if not entirely bridge the gap between IT and the business provide Business and IT Decision makers the necessary common language to move forward in the same direction (pointing fingers is rarely productive).

The Business Insights: Deliver Business Value with IT ! series is a reply to the request from Business Executives of an introduction of “How do we put the IT Strategy in place”.

Please find Deliver Business Value with IT! – Design, Build and Run Effective IT Strategy execution to business needs” @ http://www.amazon.com/dp/B00FOQ6T46

(multi reader format @ Smashwords https://www.smashwords.com/books/view/290604 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-design-build-and-run-effective-it-strategy-execution-to-business-needs-294 )

The execution of the defined business strategy is often a mystery (missing link) both on the Business and the IT side. The truth is that regardless of how well the executive team draws out the strategy in the boardroom the bottom line is that the business initiatives that were supported by clients succeeds, those not supported by clients (that do not get it) fail and disappear.

The CIO and IT department hence needs to support the run of the current business activities as well as new emerging initiatives that will eventually form the business strategy. The cloud (internal or external) would be particularly well placed to develop new services that can then be institutionalised as the success of the initiative is confirmed.

The CIO and IT Department that sit around and wait for the Business Strategy to be formalised to build an IT strategy and vision might not make the 18 months magic mark. The IT Bottom line is that the IT Strategy should support business objectives, with new technology as needed as the IT department delivers effective IT Services and innovative technology solutions to improve competitiveness, demonstrated and articulated.

In order for the CIO and the IT Department to position as premium provider of IT services and focus on value to cost we need to understand the Business (IT) Strategy and how the IT department can deliver effectively to business objectives, that is to deliver business value with IT:

–       What is the Business’s strategy and plans?

–       What is the current business model that IT has to support?

–       Where could IT make a significant impact on the business?

–       Are there any further opportunities to use IT?

–       How can we leverage IT in a “Time to Market”, “Cost Effectiveness”, “Cycle Time” perspective?

 

Find also the following breakouts: Deliver Business Value with IT! – Get your Cloud Strategy Right! @ http://www.amazon.com/dp/B00FPELAVE

(multi reader format @ Smashwords https://www.smashwords.com/books/view/296502 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-get-your-cloud-strategy-right-296 )

Story Board @ Get your cloud strategy right! @ https://flevy.com/browse/business-document/get-your-cloud-strategy-right-286

 

Deliver Business Value with IT! – Leverage the execution of your business strategy with IT! @ http://www.amazon.com/dp/B00FOS4F5E

(multi reader format @ Smashwords https://www.smashwords.com/books/view/296518 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-leverage-the-execution-of-your-business-strategy-with-it-295 )

Story Board @ Leverage Business strategy execution with IT @ https://flevy.com/browse/business-document/leverage-business-strategy-execution-with-it-281

 

Deliver Business Value with IT! – Logics for IT Sourcing (Internal, Shared service center, Out, Cloud) @ http://www.amazon.com/dp/B00FOSGV1K

(multi reader format @ Smashwords https://www.smashwords.com/books/view/349243 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-logics-for-it-sourcing-internal-shared-service-center-out-cloud-308 )

Story Board @ Logics for IT Sourcing (Internal, Shared service center, Out, Cloud) @ https://flevy.com/browse/business-document/logics-for-it-sourcing-internal-shared-service-center-out-cloud-285

 

Deliver Business Value with IT! – Design: Spell out IT Activities from a demand and supplier side @ http://www.amazon.com/dp/B00FORPVQ2

(multi reader format @ Smashwords https://www.smashwords.com/books/view/296784 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-design-spell-out-it-activities-from-a-demand-and-supplier-side-297 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Design – Spell out IT Activities from a Demand and Supplier Side @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-design-spell-out-it-activities-from-a-demand-and-supplier-side-282

 

Deliver Business Value with IT! – Build: – Set IT processes and key performance indicators @ http://www.amazon.com/dp/B00FOS4CW0

(multi reader format @ Smashwords https://www.smashwords.com/books/view/296817 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-build-set-it-processes-and-key-performance-indicators-298 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Build – Set IT Processes and Key Performance Indicators @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-build-set-it-processes-and-key-performance-indicators-283

 

Deliver Business Value with IT! – Run: – Aligned to described ITIL activities and processes with a Service Strategy @ http://www.amazon.com/dp/B00FOQZ6JU

(multi reader format @ Smashwords https://www.smashwords.com/books/view/296895 ) (PDF format @ Flevy https://flevy.com/browse/business-document/deliver-business-value-with-it-run-aligned-to-described-itil-activities-and-processes-with-a-service-strategy-299 )

Story Board @ Build an IT Service Strategy Leveraged by ITIL V2 & 3 Run – Aligned to Described ITIL Activities and Processes @ https://flevy.com/browse/business-document/build-an-it-service-strategy-leveraged-by-itil-v2-and-3-run-aligned-to-described-itil-activities-and-processes-284

 

As well as focus on “How to build a CIO Office to deliver effective IT services and meet stakeholder expectations” that is published on a stand alone basis   

Deliver Business Value with IT! – How to build a CIO Office to deliver effective IT services and meet stakeholder expectations @ http://www.amazon.com/dp/B00FVZ9HF8

(multi reader format @ Smashwords https://www.smashwords.com/books/view/367201 ) (PDF format @ Flevy  )

Story Board @ How to Build a CIO Office @ https://flevy.com/browse/business-document/how-to-build-a-cio-office-288

 

Source https://deliverbusinessvaluewithit.com/

Do you leverage the execution of your business strategy (Deliver Business Value) with IT ?