Now that we have a best in class ITSM tool set in place how do we demonstrate success?

To deliver business value with IT it is imperative to effectively measure and demonstrate IT performance via Business Value Dashboards (BVD). The provider that we have leveraged has earned top honors in Gartner’s Infrastructure and Operations Business Value Dashboards Critical Capabilities report with Best of Breed Business Intelligence for ITSM to prove and demonstrate IT performance and value with:

  • Over 2,000 metrics and KPIs pre-built for eleven process areas for IT Management aligned with ITIL/ITSM
  • Native cubes for ServiceNow, BMC Remedy, HP Service Manager, SolarWinds and more
  • A suite of BI applications that run entirely on the Microsoft BI stack using open industry standards (XML/A)
  • Seamless native integration with SharePoint, Office and Windows Integrated Authentication
  • Delivered on-premises or via SaaS (Amazon EC2)
  • Native multi-dimensional architecture
  • Both real-time (SQL) and large volume queries (MDX)– without coding

Clients include ExxonMobil, HCA, Novartis, Cox Enterprises, Novant Health, Lockheed Martin, and General Dynamics, to name just a few.

Drop me a line would you like to learn more @ martin.palmgren@communicatethecompany.com or hit the return button on this email.

Cheers Martin

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Now that we have a best in class ITSM tool set in place how do we demonstrate success?